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When It Comes To CX, Every Experience Matters

When It Comes To CX, Every Experience Matters

The reception counter was large enough for three or four greeters to stand behind it in wait. There was only one. And she was scowling I was with two friends as we approached the Greeter at the neighborhood restaurant. The mere size of the desk, staged as an enormous...
When We Talk Branding

When We Talk Branding

No one with much experience believes the essence of a brand is captured in a logo. Not even one as revered as the swoosh. As memorable as some of advertising’s greatest slogans have been, do we think there is any way that a half-dozen words inspire loyalty? Our...
Glazed Over Eyeballs Do Not Equal An Impression

Glazed Over Eyeballs Do Not Equal An Impression

I admit it — I’m teetering on the edge of stir crazy. Some days it doesn’t take much to push me over the edge. But— and I’m about to insult some very good seventh grade writers — an avalanche of middle-school-level headlines attempting to capture my attention have set...