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Tag: customer experience

CMOs And The Domino Effect On Customer Experience

by Steve OlenskiPosted onOctober 14, 2019October 24, 2019

You know the saying “you can’t have one without the other?” Well hold that thought… and read on.

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So You Wanna Be A CMO, Hope You Like Rollercoasters

by Steve OlenskiPosted onSeptember 9, 2019July 7, 2022

NOTE: This piece is aimed primarily at those marketers out there who one day dream of becoming a CMO but there are lessons here for…

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Stop the Marketing World, I Wanna Get Off!

by Steve OlenskiPosted onMay 29, 2019May 29, 2019

Different year, same result. Marketers continue to struggle with cross-channel marketing.

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Dear Marketers, The Year Is Now 2019 (in case you weren’t sure)

by Steve OlenskiPosted onFebruary 22, 2019February 22, 2019

Lord knows I am by far not the sharpest knife nor brightest bulb. Not even close. In fact I pride myself on surrounding myself with…

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The Most Important Word When It Comes To Customer Experience

by Steve OlenskiPosted onDecember 6, 2018April 11, 2019

Earlier this year I interviewed Maggie Chan Jones, the former global CMO of SAP, for my Forbes column. One of the questions I posed to her –…

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4 Old School Marketing Techniques For CMOs That Will Never Go Out Of Style

by Steve OlenskiPosted onDecember 3, 2018December 10, 2018

Marketing’s one true constant is its changeability. Advancements in technology, consumer behavior, and a million other factors can shift consumer behavior and make your current…

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The Old Retail Playbook Is Dead

by Steve OlenskiPosted onDecember 3, 2018December 10, 2018

Don’t blink or you may miss another retailer shutting its doors. Now you can debate all you want as to the demise of some of these…

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Is Voice Set To Be The Next Big Thing In Marketing?

by Steve OlenskiPosted onDecember 3, 2018December 10, 2018

Voice-first technology is changing how consumers and businesses search for things they need. It’s become more common to use the technology with mobile devices. Plus, with…

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4 Ways CMOs Can Win Over The Millennial Generation

by Steve OlenskiPosted onDecember 3, 2018December 10, 2018

When it comes to customer acquisition, the best strategy is to be empathetic. Here’s what I mean: empathy is the key to understanding people’s wants and…

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